[LSR] Password Reset Required Error

If you receive this error, you must immediately reset your password to access Lightspeed Retail R Series . Gollow the below steps:

1. Click "Reset Password button" on the pop up screen or click here.
2. An email will be sent to reset the password, follow directions on the screen. 

NOTE: If any users do not have an actual email address tied to them, an Admin must manually update the password for each employee.

To change an employee's password in LSR:

1. Navigate to "Settings" -> "Employee Setup".
2. Click the name of the employee whose password you want to change.
3. Click "Sign In".
4. In the "New Password" field, enter the new password (must be at least ten characters long).
5. In the "Re-type Password" field, enter the same password again.
6. Click "Save Changes".

Tips for Strong Passwords

Longer is better: Aim for passwords with 12-16 or more characters. Longer passwords are significantly harder to crack.

Mix it up: Include a combination of uppercase and lowercase letters, numbers, and symbols (like @, #, $, %, etc.).

Randomness: Avoid using dictionary words, personal information (birthdates, names, etc.), or easily predictable patterns (like "123456" or "password" or "Admin"). 

Need Support?

Contact iPOS Support at [phone] Option 3 or via email at [e-mail].