[LSX] Account Closure Checklist

If you need assistance with any of these steps, please contact iPOS Support or Lightspeed Support. 

QUICK LINKS

• Extract Your Data

• Cancel Software Subscription

• Close Merchant Account

• Hardware

• Bitdefender 

• Lightspeed X-Series – Business Closure Checklist

Extract Your Data

• Export your sales data. This can be exported from the "Sales history" ("Sell" -> "Sales history").  Refer to our Exporting your Sales Data from Retail POS for steps on how.
• Export your product list.  This is exported from the "Products" page.
• Export your customer list.  This is exported from the "Customers" page.
• Export your register closures from "Reporting" -> "Register closures".
• Export your sales reports.  These can be found under "Reporting" -> "Sales reports" on the sidebar.
• Export your tax reports.  These can be found under "Reporting" -> "Tax reports" on the sidebar.
• To export any additional reports you might need, including any gift card and store credit reports, please contact Support for assistance.

Cancel Software Subscription

Once you cancel your account, all data will be permanently deleted and can not be recovered.

Your account can be canceled through chatting with Lightspeed.

1. Navigate to "Setup" -> "Billing".
2. Scroll down on the page and click "Cancel my account" located on the bottom-left side of the page.

The chat window will open on the bottom-right side of your screen and Speeder, the Lightspeed bot, will ask how it can help you.

3. Select "I want to cancel my account".

4. Select your reason for canceling your account.

5. Continue to follow the prompts to finish the cancellation of your account.
6. We also recommend deleting the Retail POS app from your iOS devices once your account has been successfully canceled in order to remove any locally stored information on your devices.

For merchants on a contract, you will be charged the remainder of the contract term upon cancelation.  Lightspeed not offer pro-rated refunds if you decide to terminate an annual or monthly contract early.  See the Lightspeed Service Agreement for more details.

Close Merchant Account

• If you are using Lightspeed Payments, this will be closed automatically when your account is cancelled or becomes inactive. 
• If you use a third-party processor, you will need to contact them directly to request account closure after obtaining any reports you may need for tax or historical reference purposes. 

Hardware

• Properly recycle any hardware you are not able to sell or donate.
• Don't forget to factory reset any PCs or iPads to ensure your private data is not accessible to anyone.

Bitdefender 

If you subscribe to Bitdefender Internet Security through iPOS, we strongly recommend keeping it active on any PC you continue to use and connect to the internet.

If you plan to recycle or donate your PCs, please contact iPOS to update your subscription and remove licenses as needed.

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Lightspeed X-Series – Business Closure Checklist

📊 Reports & Records (Complete First)

• Sales Summary (final date range)
• Payments Summary
• Tax Report
• Inventory Valuation
• Gift Card Balance Report
• Export all reports (CSV/PDF) and save securely

🧾 Inventory

• Sell remaining inventory
• Archive remaining items or set quantity to zero
• Export final inventory list
• Document donated or discarded inventory

💳 Payments & Payouts

• All transactions settled
• Final payouts received
• Refunds completed
• Chargebacks/disputes resolved

🎁 Gift Cards & Store Credit

• Run outstanding balance report
• Redeem, refund, or document remaining balances
• Record treatment of unused balances

🛍️ eCom (If Applicable)

• Online store taken offline
• Products removed from visibility
• Checkout disabled
• No open online orders

🧑‍🤝‍🧑 Users, Registers & Hardware

• All registers logged out
• Staff user access removed
• Card readers and devices unpaired
• Hardware reset (if resold or returned)

🔗 Integrations

• Accounting integration disconnected
• Loyalty / third-party apps disconnected
• Final data exported

💼 Accounting & Tax

• Sales tax filed or scheduled
• Reports provided to accountant
• Inventory and gift card liability documented

📩 Lightspeed Subscription

• Account cancellation requested
• Final billing confirmed
• Cancellation date documented

🗂️ Post-Closure

• Credentials retained temporarily
• Lightspeed emails archived
• Records stored for compliance