[LSR] Account Closure Checklist

If you need assistance with any of these steps, please contact iPOS Support or Lightspeed Support. 

*iPOS Support is billable. Lightspeed Support is included in fees paid directly to Lightspeed. 

QUICK LINKS

• Extract Your Data
• Cancel Software Subscription
• Close Merchant Account
• Hardware
• Bitdefender 
• Lightspeed R-Series Closure Checklist

Extract Your Data

• Be sure to extract all list data including customers, vendors, items, and employees.
• Download any reports you will need to reference for historical data and tax purposes

Export Employee Data

1. Navigate to "Settings" and then "Employee Setup".
2. Optionally, use the available fields and click "Search" to refine your results.
3. Click "Export".

Export Customer Data

Export Items

1. Navigate to "Inventory" and then "Item Search".
2. Optionally, apply filters to include or exclude specific items.
3. Click "Export".

Export Lightspeed Payments Data

1. Navigate to "Lightspeed Payments Transaction and Payouts Report".

2. Click "Export.

Note: Your software can be activated for a month at a time if needed to reference data. There is no guarantee how long this data will be archived by Lightspeed.

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Cancel Software Subscription

Monthly - contact your Lightspeed Account Manager to provide written notice (30) days in advance. 

Annual - annual contracts are paid in advance. Pro-rated refunds are not available. You may still reach out to your Lightspeed Account Manager to notify them of your intentions to not renew or let them know upon renewal. 

Note: If you're not sure who your Lightspeed Account Manager if, please contact iPOS for an introduction / contact info.

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Close Merchant Account

• If you are using Lightspeed Payments, this will be closed automatically when your account is cancelled or becomes inactive. 
• If you use a third-party processor, you will need to contact them directly to request account closure after obtaining any reports you may need for tax or historical reference purposes. 

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Hardware

• Properly recycle any hardware you are not able to sell or donate.
• Don't forget to factory reset any PCs or iPads to ensure your private data is not accessible to anyone. 

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Bitdefender 

If you subscribe to Bitdefender Internet Security through iPOS, we strongly recommend keeping it active on any PC you continue to use and connect to the internet.

If you plan to recycle or donate your PCs, please contact iPOS to update your subscription and remove licenses as needed.

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Lightspeed R-Series Closure Checklist

📊 Reports & Records (Complete First)

• Sales Summary (final date range)
• Payments Summary
• Tax Report
• Inventory Valuation
• Gift Card Balance Report
• Export all reports (CSV/PDF) and save securely

🧾 Inventory

• Sell remaining inventory
• Archive remaining items or set quantity to zero
• Export final inventory list
• Document donated or discarded inventory

💳 Payments & Payouts

• All transactions settled
• Final payouts received
• Refunds completed
• Chargebacks/disputes resolved

🎁 Gift Cards & Store Credit

• Run outstanding balance report
• Redeem, refund, or document remaining balances
• Record treatment of unused balances

🛍️ eCom (If Applicable)

• Online store taken offline
• Products removed from visibility
• Checkout disabled
• No open online orders

🧑‍🤝‍🧑 Users, Registers & Hardware

• All registers logged out
• Staff user access removed
• Card readers and devices unpaired
• Hardware reset (if resold or returned)

🔗 Integrations

• Accounting integration disconnected
• Loyalty / third-party apps disconnected
• Final data exported

💼 Accounting & Tax

• Sales tax filed or scheduled
• Reports provided to accountant
• Inventory and gift card liability documented

📩 Lightspeed Subscription

• Account cancellation requested
• Final billing confirmed
• Cancellation date documented

🗂️ Post-Closure

• Credentials retained temporarily
• Lightspeed emails archived
• Records stored for compliance