[LSX] How to Create an iPOS Support User

iPOS Support requests user access to client accounts so we can manage and oversee the account, assist with training and setup, and provide support during and after go-live. This access can be revoked at any time. You may grant iPOS blanket permission to access the account, or require iPOS to request permission each time access is needed.

Reference Lightspeed Help Article: How to Create a User (Staff Member)

To create a user for the iPOS Support team:

1. Navigate to "Setup" -> "Users" and click "Add user".
   • Click here for more info on How to Create a User (Staff Member)
2. Enter the User Details (see below for suggested credentials)
   • Username: ipos_xxxx ('xxxx' represents acronym for client)
   • Email: [e-mail] ('xxxx' represents acronym for client)
   • Display Name: iPOS Support
   • Temporary Password: light$peed2026!
   • Outlets: Please provide access to all outlets (click "Select all Outlets")
   • Role: Please select "Admin" for the user role
3. Click "Save".
4. Please provide iPOS with the login credentials noted above and your custom URL
   • Example: yourbusinessurl.retail.lightspeed.app
     • Found in the url when you are logged in to LSX

Please let us know if you need any assistance. Thanks! 

Individual Point of Sale
[phone] Option 3
[e-mail]
https://individualpos.zendesk.com/hc/en-us