[LSX] How to Manually Refund a Voided Credit Card Sale

When you have a sale in Lightspeed Retail X Series that was paid for with a credit card, finished, and then voided, you are not able to refund the credit card payment via the voided transaction in Lightspeed Retail X Series.

The refund of the credit card payment for the voided sale can only be performed via the "Finance" tab in Lightspeed Retail X Series to the actual credit card payment that was processed.

This example shows a sale that has already been paid with a credit card, completed, and voided.

1. Click "Finance" in the left hand window pane.

2. In the "Overview" section of "Financial services", go to the "Payments" window and find the credit card payment that you wish to now refund and click the link for the payment.

3. You will now see the details of the credit card payment for the sale that was performed.  Click "Refund" in the upper right corner.

4. A new window will appear to allow you to refund the credit card payment for the sale that was voided.  Verify the information, you can enter notes for the refund process if you would like, and once everything is confirmed you can click "Refund".

5. You will be notified that the refund was successful and that you can click "Email refund receipt" if you would like to have a copy emailed.

6. Enter the email address for the recipient and then click "Send".

7. You are notified that the email has been sent and you can click "Done".

8. The information for the credit card refund is shown as you see two lines items that the refund was requested and the refund was successful.  You will also notice in the upper right corner that the "Refund" button is now greyed out and not available to be clicked.