[LSR] How to Contact Lightspeed Support [R Series and X Series]

QUICK LINKS

Lightspeed R Series

Lightspeed X Series

How to Contact Lightspeed R Series Support

Click Here for the Lightspeed R-Series Contact / Help Page

Click Here for the Lightspeed eCom C-Series Contact / Help Page

Lightspeed Support is included in your subscription fees paid to Lightspeed and is available 24/7

Lightspeed Status Page

Did you know that Lightspeed has a dedicated status page? This has live updates for known issues with timestamps for awareness, investigation, monitoring, and resolution. You may choose to subscribe to these updates to be delivered directly to your email by clicking the blue "Subscribe to Updates" button in the top right corner.  This will help you to avoid contacting support and experiencing longer wait times as they work to resolve global issues. 

CHAT

Chat is the fastest / easiest method, right within Lightspeed (preferred) 

• Click "Help" at the bottom-left of the main menu > click "Chat with us" to open the chat window. Be sure to note your account ID found when clicking “Help”.
  • Pro Tip! Type "Agent" in the message box to reach a support person and bypass the bot! 
• Can be accessed on their help page in the lower right hand corner if you are unable to log in to Lightspeed

PHONE [phone]

Enter Option #1 (Retail), Option #2 (Support + Billing), Option #1 (R Series), Option #2 (to be added to phone support queue), then enter Account ID

EMAIL

• SOFTWARE SUPPORT | [e-mail]
• PAYMENTS SUPPORT | [e-mail]
• ECOMMERCE SUPPORT | [e-mail]

This method will yield the longest response time and should not be used for emergency situations – email is best for any change requests or non-urgent questions.

How to Contact Lightspeed X Series Support

Click Here for the Lightspeed X Series Contact / Help Page

Lightspeed Support is included in your subscription fees paid to Lightspeed and is available 24/7

Lightspeed Status Page

Did you know that Lightspeed has a dedicated status page? This has live updates for known issues with timestamps for awareness, investigation, monitoring, and resolution. You may choose to subscribe to these updates to be delivered directly to your email by clicking the blue "Subscribe to Updates" button in the top right corner.  This will help you to avoid contacting support and experiencing longer wait times as they work to resolve global issues. 

CHAT

Chat is the fastest / easiest method, right within Lightspeed (preferred) 

• Click "Help" at the top right of your Retail POS store on your web browser (or tap Menu > Help from your iPad). "Click Send Us a Message".
  • Pro Tip! Type "Agent" in the message box to reach a support person and bypass the bot! 
• Can be accessed on their help page in the lower right hand corner if you are unable to log in to Lightspeed

PHONE [phone]

• Enter Option #2 to be entered to the phone queue and wait for an available agent
• For Lightspeed Payments, Press #9

EMAIL

• PAYMENTS SUPPORT | [e-mail]

This method will yield the longest response time and should not be used for emergency situations – email is best for any change requests or non-urgent questions.