Wise POS e Payment Terminal: Requesting a Replacement Terminal

Please note all iPOS Support time is billable and not included with the manufacturer's warranty. 

Time spent diagnosing and troubleshooting to determine if functionality can be restored or if warranty work is needed will be billed as used regardless of outcome. iPOS will provide the customer with contact information for submitting warranty claims or can request that iPOS submit this on their behalf. 

If troubleshooting has been performed with Lightspeed Support or iPOS Support and a replacement Wise POS E terminal is needed, you may contact Lightspeed Support via chat to request a replacement. 

After providing all information requested, including troubleshooting steps taken / LS Support case numbers, the support agent will be able to transfer you to a LS Payments agent. 

The terminal must still be under warranty (12 months from the original date of purchase).

You must provide / confirm the serial number on the device. This is listed on a sticker on the back of the reader. It begins with "WSC" followed by 12 digits and is printed on the second line of text beginning with "S/N".

The following information is also required:

• Account ID
• Shop location name
• Contact's Name
• Confirmed telephone number
• Confirmed Email
• Shipping address (no P.O. Boxes)

You will receive a way bill and need to return the old / defective terminal to Lightspeed as instructed with the information provided in the box. 

iPOS
Individual Point of Sale
[phone] Option #3
[e-mail]