[LSR] Managing Customer Credit Accounts

This article is separated into two sections listed below.

• Viewing Customer Accounts
• Emailing an Account Statement

Credit accounts are a great way to extend credit limits to your customers, allowing them to pay for sales with their credit account and letting you refund sales in the form of store credit.

Viewing Customer Accounts

You can manage and view customer accounts by navigating to "Customers" and then "Credit Accounts". On this page, there is a list of your customers with credit accounts balances and customers that have placed deposits. To view a customer's account, click their name on the list.

In the Credit details section, you can view and edit the customer's credit limit and view their balance owed. To edit the credit limit, click the field beside "Credit limit" and enter a new value.

In the "Account statement" section, you can create a customer invoice and print or email it directly to your customer. You can change the date range, the amount due, and enter a date the payment is due. To print a paper copy of the invoice, click "Print".

If you are looking to process payments for a Lightspeed Golf house account, please follow the instructions, here.

To email the invoice to your customer, click "Email". Refer to the Emailing an account statement section in this article for detailed instructions.

If you have configured multiple printing languages, you are able to select the language of choice from the dialogue box before you print the invoice. To change your printing language settings, navigate to "Settings", then "General options", and then "Printing".

In the Activity section, you can view transactions by date and amount. To search for specific date range, click on the date field, selecting a range on the calendar and click "Search".

Emailing an Account Statement

You can email account statements to your customers right from the Customer account page. If you use Lightspeed Payments, this emailed invoice will contain a link your customer can use to pay their invoice through a secure portal. 

1. Navigate to "Customers" and then "Credit accounts".
2. Click the name of the customer you wish to email an invoice to from the list. 
3. In the Account statement section, select the date range, payment due date, and edit the amount due if required. 
4. Click "Email".
   
5. If you have configured your printing settings to print invoices in more than one language, choose a language for the email statement.
6. Review the details in the modal that opens. If the customer has an email address on file, it will autopopulate. If not, enter an email address.
7. Click "Send".
   
8. If you use Lightspeed Payments, your customer can click the "Pay online" link in the email that will take them to a secure portal to complete an online payment. They will then receive an email confirmation receipt for their records. 

The maximum you can request your customer to pay through the Lightspeed Payments link is $10,000 of your local currency.