GiveX (Shift4) Gift Card Liability Report

November 2025 Update: GiveX was acquired by Shift4. Though the login portal may be different, upon last testing, the instructions to obtain this report are identical.

Additional Support:  1 [phone] or visit https://www.shift4.com/gift-card-program 

Instructions below outline the process for obtaining your GiveX/Shift4 Liability Report from the Shift 4 Portal

First, navigate to the Shift4 Login URL (https://lh.shift4.com/sign-in)

• You will need to know your username and password. You may click Forgot Password to enter your email or username to reset this if needed. Or, you may need to use the Register/Resend Registration option if you've not logged in before. 

Under "Gift Card Program" on the left-side menu, click "Reports" and then click "Liability Report".

This will open a reporting window where you can select the data you wish to see. In most cases, you can simply click "Submit" at the bottom. However, you may choose to select certain criteria if you wish.

You can find the report just generated right within the portal for download at the next step. 

Under "Gift Card Program" on the left-side menu, click "Reports" and then click "View Report".

You will see the report you just generated. Under the "Status" column, click "Download .zip" to access your liability report. 

Navigate to your "Downloads" folder to open / unzip the .zip and retrieve the report. 

NOTE: If you contact GiveX to obtain your liability report in full, they will pose a steep fee for an "exit report". The report you can obtain in the portal will not show the complete set of digits on the card, but will show the first and third sequence of numbers which is adequate for the purpose of manually entering cards depending on your transition and redemption plan. 

REPORT DETAILS

This report can indicate your outstanding liability at any point in time.

The report includes the following:

• The balance of all the client's/merchant's ACTIVE and HELD certificates as well as promo cards in relation to requested date;
• The report retrieves the cards that were activated earlier than the requested date and not expired until the requested date;
• A card balance is calculated based on transactions done on the card regardless of transacting merchant;
• The user can indicate a currency amount and the report can filter out all cards that carry a balance smaller than that;
• The report can be drilled down to reveal 2 results:
  • Liability Report (Detail) - Reports on all the merchant's active/held certificates and promo cards and displays the serial number, the date the certificate was activated, the last transaction date, and the current balance of the certificate.
  • Liability Report (Summary) - Reports on all the client's merchants and lists the outstanding active/held gift and promo cards balance for each merchant. This report can be drilled down to reveal the selected merchant's list of certificates.

The report excludes the following:

• The balance of any type of coupons;
• The balance of cards that are no longer active (i.e. expired, cancelled, dead) on the report end date if option "Include Expired and Deactivated cards" is not checked

Liability Report Reconciliation Process:
In order to reconcile the reports data, following steps can be used (The examples provided below are for reconciliation period 2016-04-30 to 2017-04-30):

1. Run the opening Liability report with option "Include Expired and Deactivated Cards" enabled (AS of 2016-04-30)
2. Run the Closing Liability report with option "Include Expired and Deactivated Cards" enabled (AS of 2017-04-30)
3. Run the List of Transactions by Issuing merchant report without including cancelled transactions (From 2016-05-01 to 2017-04-30)
4. Use the formula to reconcile : Opening Liability balance + List of Transactions by Issuing merchant total-Closing Liability Balance

Display liability breakdown by card group: A gift card could be included in multiple card groups and as a result its balance could be included in the total balance for each of the groups the card is listed in, resulting in duplicate results in the detailed report.