QUICK LINKS
Extract Your Data
- Export your sales data. This can be exported from the Sales history(Sell > Sales history). Refer to our Exporting your Sales Data from Retail POS for steps on how.
- Export your product list. This is exported from the Products page.
- Export your customer list. This is exported from the Customers page.
- Export your register closures from Reporting > Register closures.
- Export your sales reports. These can be found under Reporting > Sales reports on the sidebar.
- Export your tax reports. These can be found under Reporting > Tax reports on the sidebar.
- To export any additional reports you might need, including any gift card and store credit reports, please contact Support for assistance.
Cancel Software Subscription
Once you cancel your account, all data will be permanently deleted and can not be recovered.
Your account can be canceled through chatting with Lightspeed.
1. Navigate to Setup > Billing.
2. Scroll down on the page and click on Cancel my account located on the bottom-left side of the page.
The chat window will open on the bottom-right side of your screen and Speeder, the Lightspeed bot, will ask how it can help you.
3. Select I want to cancel my account.
4. Select your reason for canceling your account.
5. Continue to follow the prompts to finish the cancellation of your account.
6. We also recommend deleting the Retail POS app from your iOS devices once your account has been successfully canceled in order to remove any locally stored information on your devices.
For merchants on a contract, you will be charged the remainder of the contract term upon cancelation. Lightspeed not offer pro-rated refunds if you decide to terminate an annual or monthly contract early. See the Lightspeed Service Agreement for more details.
Close Merchant Account
- If you are using Lightspeed Payments, this will be closed automatically when your account is cancelled or becomes inactive.
- If you use a third-party processor, you will need to contact them directly to request account closure after obtaining any reports you may need for tax or historical reference purposes.
Hardware
- Properly recycle any hardware you are not able to sell or donate.
- Don't forget to factory reset any PCs or iPads to ensure your private data is not accessible to anyone.
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