[LSR] Tipping with Lightspeed Payments

Merchants using Lightspeed Payments with the WisePOS E payment terminal can enable tipping directly on the terminal screen, streamlining the checkout process and creating a seamless customer experience.

This article is separated into two sections listed below.

Enabling Tips

Terminal tipping can be enabled through your settings in Retail POS (R-Series).

  1. From the main menu, navigate to "Financial Services" and then "Lightspeed Payments".
  2. Click the "Settings" tab, then click "Terminal Settings".  Multi-location merchants will need to first click into the desired location to access Terminal Settings. Retail-Payments_terminal tipping-settings.png
  3. Click the toggle next to "Tipping" to enable tipping on connected payment terminals. Retail-Payments_terminal tipping-toggle.png

Customizing Tipping Options

You can add suggested tip amounts for customers to select from when making a payment.  By default, customers also have the option to select Custom or No tip on the payment terminal.

  1. Under "Tipping options" > "Suggest tips as" > "Percentage (%)" or "Fixed amount".
  2. Enter your suggested tipping amounts in the Suggestion 1, Suggestion 2, and Suggestion 3 boxes. Retail-Payments_terminal tipping.png
  3. Click "Save".
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