Best methods of contacting the iPos Support Team

iPOS Normal Business Hours are Monday through Friday from 9AM – 5PM, excluding holidays.  iPOS Support Team members are also available outside Normal Business hours at an additional rate.

The best methods of contacting the iPOS Support Team for non-emergency issues; questions, or an incident in which you can continue operating, are as follows:

iPOS Help Center:  

https://individualpos.zendesk.com/hc/en-us

iPOS preferred method. 

Our Help Center includes FAQs, Tips & Hints and other important news.  Please visit  on a regular basis to review updates. 

If you do not have an account, please create one during your visit.  You can then submit Support Requests and review previous Support Requests from within your account.

(If your request is an emergency, please call rather than submit your request via email)

EMAIL:  

helpdesk@individualpos.com

Subject: Your company name and a few words to describe your question or problem

Body: Please include the following information so the iPOS Support can most efficiently serve you

  • Company Name
  • Your name
  • Phone number for a return call
  • Brief description of the issue

Example:

Sample_eMail_for_Support.jpg

Your email will create a ticket in our Help Center.  Your Support Request can then be resolved wither by email or an iPOS Support Team member may call you.

NOTE:  By emailing helpdesk@individualpos.com directly and not an iPOS Support Team member, each iPOS Support Team member will receive the email, resulting in a faster response.

(If your request is an emergency, please call rather than submit your request via email)

PHONE: 

570-906-8598 Option 3

If a Support Team member does not pick up, please leave a message with the following information:

  • Company Name
  • Your name
  • Phone number for a return call
  • Brief description of the issue

Please be prepared to discuss the actions that lead up to the issue.  The first available Support Team Member will return your call as soon as possible.

NOTE:  All messages left in our Support Voicemail are emailed to helpdesk@individualpos.com which creates a Support Request ticket in our Help Center and in turn, emails your message to each iPOS Support Team member in an mp3 format.

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