One thing you will notice with orders is that once an order is held, you will no longer be able to select the "Cancel Order" button. To cancel the order, you will need to void out the order. To do this, open up the held order. Click on any one of the items on the order. After clicking on the item, you will be given a list of options including the option to Void. It will ask you if you would like to "Void Selected Item" or "Void Several Items". Choose to Void all of the items and then click Done. The held order will now be closed.
How do you Cancel a Held Order?
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