Caller ID helps you manage phone orders by recognizing customers and keeping a history of incoming calls.
To enable Caller ID for your establishment, contact a Revel Agent.
Contents
- Hardware
- Basic Analog Caller ID
- Deluxe Analog Caller ID
- Analog Caller ID Compatibility
- Analog Caller ID Setup
- Vertex VOIP Caller ID
- Vertex Compatibility
- Vertex Setup
- Using Caller ID
- Call Log
Hardware
There two types of analog models - "Basic" and "Deluxe". If you aren't sure what type of phone line you're using, contact your telecommunications service provider. Your phone service line type will tell you which Caller ID option is right for your business.
Basic Analog Point of Sale Caller ID
The Basic Caller ID device is available through Revel. It offers instant customer recognition and provides the caller name and number and the time and date of the call. Basic Caller ID keeps things fast and simple.
More details on the Basic Point of Sale Caller ID device
Deluxe Analog Caller ID and Outbound Monitoring
Deluxe Caller ID offers all the same information as the Basic model and includes further information such as call duration, real-time phone line activity, and details on outgoing calls. The Deluxe Caller ID device is not available through Revel. Contact CallerID.com for purchase details.
More details on the Deluxe Caller ID Device
Analog Caller ID Compatibility
The table below shows which phone service types are compatible with analog Caller ID devices. Note that some services are compatible with one device but not the other.
More details on Analog compatibility
Analog Caller ID Setup
Modular Connections
Modular splitters will be needed to split the phone line between the Caller ID and the phone for analog connections.
The unit will only capture Caller ID when connected to the central office phone lines coming into the building. The unit will not function properly when connected to extension lines from a telephone switch. If your wiring is modular, simple modular splitters will be required to form a "Y" or branch circuit such that each phone line can connect to the Whozz Calling? POS unit in parallel. If your existing telephone wiring is not modular, consisting of "punched down" solid wire connections, it is recommended that a qualified telephone technician adapt modular connectors for the installation. Figure 2 diagrams the parallel connections required for proper installation. 4-Wire (RJ14) Phone Cord Connections Most modular phone cords contain 4 wires which can supply two phone lines (2 wires for each line). Your system may have either 2 of the wires connected (RJ11 - 1 phone line) or four wires connected (RJ14 - 2 phone lines). The modular connectors on the unit are equipped to handle only 2-wire RJ11 connections. If you have a 4-wire (RJ14) system, consult with a telephone technician to convert them to a compatible 2-wire RJ11 system.
Analog Caller ID Setup Diagram

Vertex VOIP Caller ID
For VOIP setups, there's Vertex VOIP Caller ID. The Vertex provides information in the same format as an analog device, including information on outbound calls.
The Vertex is designed to work only with standard, non-encrypted, SIP (Session Initiation Protocol) signaling from the VoIP provider. Although most VoIP providers use unencrypted SIP, please verify with your provider before ordering.
Pricing is licensed-based. Caller ID will be displayed for the licensed number of simultaneous calls (voice channels) in progress. For example, a Vertex with a 2 channel license unit will report Caller ID on only the first 2 calls.
The Vertex Caller ID is not available from Revel. Contact CallerID.com for purchase details.
Vertex VOIP Compatibility

More details on Vertex compatibility
Vertex Setup
Setup Diagram

More information about the compatibility tables can be found here:CallerID.com | Device Compatibility
Using Caller ID
When a call comes in, tap the green "New Order" button. If the number belongs to a customer in your system, the new order will be automatically attached to that customer. If it's a new number, Caller ID will convert it to a new customer account. "Decline" dismisses that call and removes it from that POS. Other Synchronized POS will still display the call. Tap "Hold" at the top of your screen to put the customer on hold:
Note this does not actually place the call on the phone on Hold - it puts this number in a “holding area” on the point of sale so that you can recall it when you wish to start a new order.
To view calls on hold, tap the "Hold" button on the lower right. You can create new orders directly from the hold list by recalling a call on hold:
Call Log
The Call Log is a month-long list of incoming calls processed through caller ID.
To view your call log:
- On a point of sale station where Caller ID is enabled, go to the "Dashboard".
- Tap "Call Log" (If your point of sale screen is crowded, you may have to scroll down to see it.):
Your call log includes icons that indicate the history of each call:
- Incoming and answered on this point of sale - no icon
- Incoming and answered on child point of sale - light gray icon with phone and arrow
- Rejected on this point of sale - red icon with phone and arrow
- Held on this point of sale - orange icon with phone and pause sign
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